Fair and simple
Returns & Exchanges
Misprinted or damaged? That one is on us.
We want you to love what you ordered. Since every piece is made just for you, here's how returns and exchanges work, kept simple and fair.
Damaged, defective or misprinted items
If your item arrives damaged, with a printing defect, or isn't what you ordered, that's on us.
- Email us at shaizohar32@gmail.com within 30 days of delivery.
- Include your order number and a clear photo of the issue.
- We'll send a free replacement or issue a full refund, your choice. In most cases you won't need to send the item back.
Wrong size or change of mind
Because each piece is printed to order, we can't resell returned items, so returns for change of mind aren't accepted. Picked the wrong size? It happens. Within 30 days of delivery, we'll help you get the right one:
- Email us at shaizohar32@gmail.com with your order number and the size you need.
- Items must be unworn, unwashed and in their original condition.
- One size exchange per order. Since every piece is made just for you, the production and shipping cost of the replacement is covered by you.
- Arrived damaged or misprinted? That one's on us, see above.
Tip: check the exact measurements on each product page and our Size Guide before ordering. It's the best way to get it right the first time.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5-10 business days for the refund to appear.
Order changes and cancellations
Need to change or cancel? Email us at shaizohar32@gmail.com as soon as possible. We can update or cancel orders that haven't entered production yet.
Questions
We're here to help at shaizohar32@gmail.com.